Privacy Policy

Your privacy is extremely important to us. We are dedicated to protecting and safeguarding your privacy. This document is our “Privacy Policy” and it contains details related to your privacy when using our services. It is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide while using our website and/or Services. The Privacy Policy is part of our Terms and Conditions which can be found on our website. The terms of the Privacy Policy (such as but not limited to, “we,” “our,” ‘us,” “Services,” “Platform,” Provider,” “Provider Services.” etc.) have the same meaning as in our Terms and Conditions document. When you use our Services, you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound by the Privacy Policy you should stop using our Services immediately. By accessing and using our Services, you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge all the terms contained in both documents.

Information Collection and Use

To operate the Services effectively and to let you use the Services, we must collect and use some information from you (the “Information”). You may decide which Information if any, you would like to share with us but some functions of the Services may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collection and use, as well to other terms and provisions of this Privacy Policy. The different types of Information we collect and how we intend to use them are detailed below.

Personally Identifiable Information:

When you sign up to use the Services, update your account details, provide your billing information, or provide your emergency contact information, we may ask you for personally identifiable information (“Personal Information”). The Personal Information can be used to contact you or identify you and it may include, but is not limited to, your name, email, phone number, address and credit card information. We may use the Personal Information, either by itself or in conjunction with other information, for the following purposes:

  • To create your account, allow you to login into your account, administer your account, monitor your account, provide customer service and contact you with information, alerts, and suggestions that are related to your account.
  • Billing-related purposes.
  • To contact you ourselves or using the appropriate authorities, if we or one of our Providers has reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
  • To give your name to a Provider so s/he can communicate with you effectively.
  • To let a Provider know your state to ensure s/he is licensed and qualified to provide a service to you.

Profile Information:

We may ask you several questions about you and your needs. (“Profile Information”). This information is shared with professionals that provide our Services. We may use the Profile Information, either by itself or in conjunction with other information, for the following purposes:

  • To match you with a Provider.
  • To help us and our Providers get to know you and your needs.
  • To collect and analyze statistical or aggregated information which is not personally identifiable.

Log Data:

When you use our Services, our servers or servers of third party services automatically record information that your browser sends (“Log Data”). This Log Data may include, but is not limited to, information such as your computer’s Internet Protocol address (“IP”), website pages that you visit and the time spent on those pages, actions that you take and other statistics. We may use this information, either by itself or in conjunction with, other information to monitor, analyze and improve the use and functionality of our Services, our technical operation and the match of the Services functionality to your needs and preferences.

Session Content:

While using the Services, you and a Provider will likely write or say things by means of text-based communication (such as messages), verbal communication, or video communication, either internally or to each other (collectively “Session Content”). The Session Content is shared with the Provider(s) that work with you. The Session Content may be used, either by itself or in conjunction with other information, for the following purposes:

  • To let a Provider provide the service to you.
  • To supervise, administer and monitor the service.
  • To allow professional supervision to the Provider by qualified professionals.
  • Note: All communications transmitted through the Services, may be recorded or monitored for quality assurance and training purposes and become part of your file and records.

Cookies and Web Beacons

Like many websites, we use “cookies” and “web beacons” to collect information. A “cookie” is a small data file that is being transferred to your computer's hard disk for record-keeping purposes. A “web beacon” is a tiny image, placed on a Web page or e-mail that can report your visit or use. We use cookies and web beacons to enable the technical operation of the Services, to administer your log-in to your account and to collect Log Data. You can change your browser's settings to it will stop accepting cookies or prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Services. The Services may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our privacy policy and we do not have access or control over these cookies and web beacons.

Social and General Information Tools

We use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, a Google Plus account and others (collectively “Social and General Information Tools”). Any information you provide or share by using the Social and General Information Tools may be freely read, accessed, collected and used by others.

Phishing

Online identity theft and account hacking, including the practice currently known as “phishing,” are common. We will never request your login information or your credit card information in a non-secure or unsolicited communication (e-mail, phone or otherwise).

Aggregate Information and Non-Identifying Information

We may share aggregated information that does not include any Personal Information with third parties for any purpose, including but not limited to industry analysis, research, business transactions and public relations.

Links

Our website and/or Services may contain links to other websites, services, or offers which are owned, operated or maintained by third parties. If you click on a third-party link, you will be directed to an outside website or service. The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

Transfer of Business

We may sell or transfer some or all of our assets, including your Personal Information, in connection with a merger, acquisition, consolidation, joint venture, reorganization, or sale of assets. Such transactions would be covered by a confidentiality agreement.

Service Providers

We may employ third party companies and individuals to facilitate our Services, to perform certain tasks which are related to the Services, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. When needed we may disclose information, including Personal Information, to such third parties but we will try to limit the Personal Information disclosed to the minimum necessary to perform their task.

Children's Privacy

We do not knowingly collect or solicit any information from anyone under the age of 12 or knowingly allow such persons to become our user. Our services are not directed to or intended to be used by children under the age of 12. If you're aware that we have collected Personal Information from a child under age 12 please let us know by contacting us and we will delete that information. We do not allow anyone under the age of 18 to use the Services without parental consent and authorization.

International Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer Personal Information to the United States and processes it there. If you are in the United States and choose to provide information to us, we may also transfer some Personal Information outside of the US and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. You should also be aware that Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

Data Retention

You may review, update, correct or delete the Personal Information in your Account by contacting us or by editing it online. If you would like us to delete your Personal Information or any other information from our system, please contact us with your request. We will use commercially reasonable efforts to honor your request. However, we may retain an archived copy of your records as required by law for legitimate business purposes or for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, including, without limitation, some data may that may be archived and stored offline. We are not responsible for removing information from the third parties with whom we have already legitimately shared Personal Information about you.

Security

The security of your Personal Information is very important to us. We employ measures to protect this information from unauthorized access, use, and disclosure. However, the confidentiality of any communication transmitted through the Services or stored with us cannot be guaranteed. Please remember that no method of electronic transmission over the Internet or method of storage can be 100% secure. You acknowledge and agree that you share and transmit the information at your own risk, as further detailed in our terms of use. If you have reason to believe that there has been a breach of security, including but not limited to “hacking” to your account, you must notify us immediately.

Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our privacy policy and practices.

Contacting us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the “Contact” link at the bottom of any page on our website.

Last Updated: August 17, 2017